- To activate a return or exchange, email firstname.lastname@example.org with your order number.
- Make sure the merchandise you return is in perfect condition, unworn, unaltered, in it's original box with tags and packaging included, otherwise we will be unable to accept your return.
- All returned items must have a tracking number and must be insured for the exact value of the merchandise.
- Mark package as "Return to Sender".
- Shipping and duties are non-refundable. All return shipping charges are incurred by the client. Damaged and/or improperly packaged returns will be charged a restocking fee.
Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.
Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, you will be informed via email, and the package will be sent back to you. When your return has been accepted, your refund or exchange will be issued and you will receive a confirmation email with tracking number.